You can now change a booking’s move-in date or create bookings with a move-in date in the past. This helps you handle real-life situations where move-in plans change or bookings are entered into the system after a customer has already moved in.
When would you use this?
This feature is useful when:
A customer postpones their move-in date.
A booking was created late, after the customer already moved in.
A scheduled booking needs to be updated before the customer arrives.
Backdating a Move-in Date When Creating a Booking
When creating a booking, you can now select a move-in date in the past.
How it works
Go to Create booking.
Choose a move-in date — this can now be a past date.
Complete the booking setup as usual.
In this example 'today' = 11.03.2026. Move in days in the past can be selected.
Billing behavior
Be aware that: If the move-in date is in the past, billing starts from the current billing period, not the historical period!
Example:
Scenario | Result |
Booking created on 4 Nov, move-in date 1 Nov | First billing period: 1 Nov – 1 Dec, full amount charged |
Booking created on 4 Nov, move-in date 1 Oct | First billing period: 1 Nov – 1 Dec, full amount charged |
This ensures that billing aligns with the current active billing period rather than generating retroactive invoices.
Charge date preview
When selecting a booking plan, the system will display a notification showing when the customer will be charged from, based on the selected move-in date and billing period.
Adjusting the Move-in Date for a Scheduled Booking
You can also update the move-in date of scheduled bookings.
⚠️ This action is not available for active bookings (once the first invoice has been created).
How to adjust the move-in date
Open the Booking detail page.
Click Adjust move-in date.
Select the new move-in date from the calendar.
Review the billing preview.
Click Change move-in date.
The system will automatically update:
the booking start date
the billing schedule
related booking timelines
Optional: Send updated contract
If e-signature is enabled, you can choose to send an updated contract.
The option “Send updated contract for signing” is enabled by default.
A new contract will be generated and sent to the customer.
What happens if you backdate the move-in date?
Backdating may affect automated email triggers related to move-in events.
For example:
If you backdate the move-in date by 15 days, an email scheduled for 2 days after move-in may already be in the past and will not be sent.
To prevent confusion, the system will show a warning in the interface reminding you to ensure the customer has received all relevant information.
New email trigger
A new email automation is available:
Move-in date changed
This trigger can include:
previous move-in date
updated move-in date
Limitations
Move-in dates cannot be adjusted for active bookings once the first billing invoice has been created.
Backdating does not generate retroactive invoices for past billing periods.
Some automated emails may not send if their scheduled trigger date is already in the past.
Temporary limitation (this will be changed by Q2 2026): If you backdate a move-in day you won't be able to use the "Adjust booking" feature.
Best Practices
To avoid communication issues when backdating bookings:
Confirm the customer already received all move-in information.
Review automation triggers that depend on the move-in date.
Use the Move-in date changed email trigger to notify customers of updates if necessary.