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How to add a YouTube video to an Intercom Helpcenter article
How to add a YouTube video to an Intercom Helpcenter article
Technical Support avatar
Written by Technical Support
Updated over a week ago

Best practices for screen recordings:

  • Increase size of mouse pointer

  • Activate focus mode / deactivate notifications

  • Hide bookmarks bar in browser to have a cleaner UI

  • Make browser full screen (green dot on the top left corner)

  • Choose the environment with the clearer data and overview

  • Click thought the whole at least once before starting the screen recording

  1. Record video via MacOS recording tool

    1. Press: SHIFT + CMD + 5 at the same time

    2. Click on the icon on the right "Record selected portion"

    3. Select the window you want to record (I always tried to only select the browser without the dock)

    4. If done, let pointer stay in the middle for aprox 10 seconds. (Otherwise, the user would get distracted by the YouTube recommended video section.)

    5. Click on stop icon in the menu bar
      ​

  2. Trim the video with QuickView

    1. Files needs to be selected in Finder

    2. Press the Spacebar

    3. Click on the trim icon in the top right

    4. Trim to you liking

    5. Click on done
      ​

  3. Log into Google Account [email protected]

  4. Open YouTube

  5. Navigate to Your videos

  6. Click on Create in the top right corner

    1. Click on Upload videos
      ​

  7. Click on Select files

  8. Select the previously recorded video

  9. Copy over the article title

  10. Copy over the article description

  11. If a thumbnail was already designed by designer then upload thumbnail (you should do that, as it looks soooo much more professional with a branded thumbnail)

  12. Select playlist Helpcenter articles

  13. Select No, it's not "Made for Kids"

  14. Click on Next

  15. Click on Next

  16. Click on Next

  17. Select Unlisted

  18. Click on Save

  19. Copy the URL
    ​

  20. Select embed video in Intercom

  21. Paste the YouTube URL

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