This article explains how to display and advertise discounts for specific unit types in the Kinnovis booking portal. Before proceeding, make sure you have already created a discount. If you have not done so yet, please refer to this article on setting up discount codes in the Help Center.
Step-by-Step: Display a Discount on a Unit Type
Step 1: Create and configure the discount
Set up the discount you want to advertise (percentage or fixed amount).
Ensure the discount is active, has a discount code set up and the redemption limit of the discount has not been reached.
You do not need to create new discounts for this feature. You can use already existing discounts created in the past.
Step 2: Navigate to the Unit Type
Go to Unit Types settings.
Open the unit type you want to advertise the discount for.
Step 3: Assign the discount in the Booking Portal card
In the unit type settings, locate the Booking Portal card.
Select the discount you want to advertise from the dropdown.
Click Save.
Once saved and no red errors appear, the discount will be shown for this unit type in the booking portal, provided all conditions are met.
Troubleshooting: Why Is My Discount Not Displayed?
There are several reasons why a discount may not appear (anymore) as expected in the booking portal:
1. Discount is expired
The discount end date has passed.
Expired discounts are never displayed in the booking portal.
2. Discount is missing a code
The discount does not have a code assigned.
The discount need to be enabled. The toggle "Use customer code (redeemable in booking portal) need to be set to active.
A discount code can be added:
During discount creation, or
Later by editing the discount (und discount settings).
3. Usage limit has been reached
The discount has a limited number of redemptions.
All available redemptions have already been used.
Note: The discount is shown as long as the discount can be redeemed. Once the usage limit is reached, the discount will no longer be advertised in the booking portal.
4. No active billing period
The discount is linked to a unit type via billing plans, but
The linked billing plan is set to inactive.
5. No published billing period link
The discount is correctly linked, but
None of the associated billing periods are currently published.
Visibility of errors
These error codes are shown here: Unit Types → Booking Portal card → next to the selected discount
They help you quickly identify why a discount is not visible. Click on "Edit" to be redirected to the specific discount code.
Other Potential Problemns
Fixed Amount Discounts in the Booking Portal
You can also advertise discounts with a fixed amount (not percentage-based) on unit types.
In the booking portal, the discount badge will still be shown as a percentage (%).
The system automatically calculates and displays the corresponding percentage value.
Why a Discount Is Shown on a Booking Plan but Not in the Unit Type Overview
Scenario:
You have added a discount.
The discount is visible on a specific booking plan.
The discount is not visible in the unit type overview.
Reason:
The unit type overview always shows the starting price.
The starting price is the cheapest available booking plan for that unit type.
Example:
Weekly plan (cheapest)
12-month plan with –20% discount
Even though the 12-month plan has a discount, the overview will still display the weekly plan price, which has no discount applied.
If you continue to experience issues with discounts not displaying as expected, please double-check the discount configuration, billing periods, and error codes shown in the unit type settings.
Customising the Colour of Error Codes
You can define how discount error codes are visually highlighted in the booking portal.
Go to Booking Portal → (Global or Location) Settings
Open Design
Set the 'Error' colour
This allows you to align error messages with your brand design (see screenshot in the admin).
Both the % discount tag and the discounted price will be shown in this colour. See here in this example:
