Introduction
If a payment for an invoice fails or remains unpaid, you can now manually retry the charge directly from the invoice within the Manager.
This allows you to quickly collect outstanding payments without asking the customer to take action, using an existing or newly added payment method.
How to charge a customer for an invoice
Open the invoice you want to charge
Click Actions
Select Charge customer for invoice
A dialog will open showing the amount due and available payment methods.
Selecting a payment method
By default, the booking’s payment method is preselected
You can choose a different existing payment method
You can also add a new payment method directly from the dialog
Once the desired payment method is selected, click Charge to process the payment.
A successful attempt to the customer will be shown in the Payments table.
What happens when you charge
Only this invoice is charged
The default payment method is not updated (you can do so via the booking detail page)
If a new payment method is added:
It is saved on the customer / booking
It is not automatically set as the default payment method
When to use this
Retrying a failed payment attempt
Collecting payment after a customer updated their payment details
This action works for open and past-due invoices and can be retried as needed until the invoice is paid.