By default, your customers are charged on the booking renewal date, which coincides with the invoice creation date. However, Kinnovis gives you the flexibility to set a custom recurring charge date with the option to define a specific charging window.
This allows you to control when payments are processed, ensuring they occur within a preferred range of days each month. With this feature, you can better align payment attempts with your customers' financial schedules, improving cash flow consistency and reducing the risk of failed payments.
Why use a Controlled Recurring Charging Window?
Operators often face the challenge of aligning billing schedules with their customers' financial cycles. For example, if invoices are issued at the beginning of the month, but customers typically receive their salaries later, this can lead to insufficient funds at the time of payment, resulting in failed transactions.
By using a Controlled Charging Window, you can set a custom charging period that better aligns with when their customers are most likely to have funds available — such as after they typically receive their salaries.
How to set it up
To activate this option:
Go to Manager > Location > Billing settings.
Under Recurring charge date, select Custom.
Choose the window by setting:
Not earlier than (e.g. 5th)
Not later than (e.g. 20th)
Save your changes.
💡 Note: The custom recurring charge feature applies only to invoices generated after the first booking period. This means that any invoices created at the time of the initial booking (i.e. those issued for the first period) will still be charged immediately, regardless of the controlled recurring charge window settings.
How it works
Example: How the Controlled Charging Window Works for First and Recurring Invoices
Imagine your charging window is set between the 5th and 20th of each month, and a customer moves in on the 1st. The customer is on a monthly booking plan.
Initial invoice:
When the customer moves in on the 1st, Kinnovis automatically generates the first invoice for the initial booking period (e.g. 1st–30th).This invoice is charged immediately, even though the move-in date is outside the charging window (it represents the initial payment confirming the booking).
Subsequent invoices:
The next recurring invoice will follow the defined charging window.Instead of being charged automatically on the 1st (new period start), the charge will occur within the window — for example, on the 5th. All future recurring payments will continue to be processed within the 5th–20th range each month.
Summary
The Controlled Charging Window feature lets you define when charges are attempted each month, helping you maintain a consistent schedule, reduce failed payments, and avoid unexpected billing.
It applies only to subsequent invoices — the first invoice for a new booking is always charged immediately, regardless of the move-in date. All following invoices then adhere to the defined window, ensuring payments occur within your preferred timeframe.