After successfully configuring your Stripe branding settings, you can continue with configuring your Stripe email settings.
Navigate to the email settings in your Stripe account and follow the instructions below. After finishing configuring the email settings, do not forget to click on save.
Configure customer emails
Activate all settings highlighted in the screenshot below and click on save.
Set up your custom email domain
To send the emails from your domain instead of a Stripe domain, you need to set up your domain and allow Stripe to send emails on behalf of your domain.
Note: Adding a custom domain requires access to the DNS records of your domain. If you do not have access, please contact your system administrator.
Click on "Add domain" and follow the instructions of Stripe.
After you added the required DNS records to your domain, please click on "Verify domain" and then in the pop-up dialogue on the button "Check records", to check if your records were added correctly.
The verification can take up to 72 hours, and you will be informed per email once it is done. When it is verified, there is a button “Send from this domain” available, so you can switch from stripe.com to your domain. To test your setup, you can click on the 3 dots and choose “Send test email”, which should trigger a test email being sent to verify it was sent from the correct domain.
Once everything is set properly, it should look like in the screenshot below.
The last step of the Stripe set up process is to double-check if your support address is set correctly.