The Customer Credit Balance feature in Kinnovis helps self-storage operators efficiently manage customer prepayments, overpayments, and underpayments. By maintaining a dedicated credit balance for each customer, you can:
Track pre-paid funds
Apply credits (as well as debits) automatically to customers' future invoices
Generate automatic partial invoices when the credit balance isn’t enough to cover the full invoice amount
Introduction to Customer Credit Balances
Each customer has a Credit Balance displayed in their Customer Detail View. The credit balance is always in the customer’s currency. You can use this to issue:
Credit adjustments - You owe the customer money
Debit adjustments - The customer owes you money
These adjustments sum up to a credit balance that you can apply to future invoices.
Balance Behaviour
You can manually adjust the credit balance as needed and record credits or debits:
When a customer has "credit" (positive balance), it automatically applies to their next (future) invoice, reducing the amount due.
When a customer has "debit" (negative balance), it automatically applies to their next (future) invoice, increasing the amount due.
💡 Keep in mind when you work with credit balances:
1) Credits are not automatically applied to past invoices - only to future ones. To pay a past due invoice using the credit balance, you must manually record a "debit" adjustment and mark the invoice as paid.
2) The credit balance automatically applies to the next finalised invoice to a customer. You can’t choose a specific booking or invoice to apply the credit balance to - especially important if a customer has multiple bookings.
3) If you create a credit note to an invoice, it won’t be automatically applied to the customer’s credit balance. You can do this manually if wanted.