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Intro Customer Credit Balance
Intro Customer Credit Balance

What is a credit balance and how can it be used

Sarah avatar
Written by Sarah
Updated over a week ago

The Customer Credit Balance feature in Kinnovis helps self-storage operators efficiently manage customer prepayments, overpayments, and underpayments. By maintaining a dedicated credit balance for each customer, you can:

  • Track pre-paid funds

  • Apply credits (as well as debits) automatically to customers' future invoices

  • Generate automatic partial invoices when the credit balance isn’t enough to cover the full invoice amount

Introduction to Customer Credit Balances

Each customer has a Credit Balance displayed in their Customer Detail View. The credit balance is always in the customer’s currency. You can use this to issue:

  • Credit adjustments - You owe the customer money

  • Debit adjustments - The customer owes you money

These adjustments sum up to a credit balance that you can apply to future invoices.

Balance Behaviour

You can manually adjust the credit balance as needed and record credits or debits:

  • When a customer has "credit" (positive balance), it automatically applies to their next (future) invoice, reducing the amount due.

  • When a customer has "debit" (negative balance), it automatically applies to their next (future) invoice, increasing the amount due.

💡 Keep in mind when you work with credit balances:

1) Credits are not automatically applied to past invoices - only to future ones. To pay a past due invoice using the credit balance, you must manually record a "debit" adjustment and mark the invoice as paid.

2) The credit balance automatically applies to the next finalised invoice to a customer. You can’t choose a specific booking or invoice to apply the credit balance to - especially important if a customer has multiple bookings.

3) If you create a credit note to an invoice, it won’t be automatically applied to the customer’s credit balance. You can do this manually if wanted.

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