Adding or changing the deposit
You can add a new deposit to a booking if no one was added before. If you increase or decrease the deposit value for an existing booking that has already been charged, the new deposit amount will be charged on the "apply changes" date you select. If you choose "on a future custom date," the new deposit will only be charged on that specified date. This process is independent of whether you have activated the "Charge deposit upfront" feature in your manager settings.
Please note that if you change a deposit value, you will need to manually issue a credit note for the initial full or partial deposit amount after inspecting the unit. For detailed instructions, refer to this article on returning deposits.
A task will be created in your Task Dashboard to remind you about the deposit refund. After the adjustment, the new deposit will be shown in the booking overview.
Note: A deposit cannot be removed from the adjust booking screen.
Adding, changing or removing a discount
Discounts can be added, changed or removed from an active or scheduled bookings. Be aware, of the following behaviour if you adjust a discount to an active booking.
Important considerations: When you change the unit type and/or booking plan for a booking within the booking cycle that includes a discount you wish to retain, you must manually re-add the discount by selecting it from the dropdown menu.
Discount duration:
Limited period discounts: If the original discount was limited to a specific number of periods (e.g. 10% off for 3 months) and you re-apply this discount, it will reset and be applied again for the specified duration (e.g. another 3 months).
One-time discounts: If the original discount was a one-time offer (e.g. 50% off once) and you re-add it, the discount will be applied again on the next invoice.
Timing of changes:
If you make changes during a specific billing period, the newly added discount will take effect in the next invoice (independent if this invoice was prorated or not).
Note: Discounts are not applied to protection plans.
Example 1: "Weekly booking plan"
Booking plan: Weekly, priced at 70 EUR
Current period: 15 - 22 May
Today's date: 17 May
You want to give your customer a "one-time 10% discount".
Apply changes date: "immediately" (i.e. 17 May)
What will happen:
From 15 - 16 May, no discount will be applied.
The pre-paid prorated amount of 50 EUR for the period from 17 - 22 May will be credited to your customer's balance for future charges.
On 17 May, your customer will receive an invoice for the new period from 17 - 24 May for 63 EUR (70 EUR - 10% off), with the discount applied to the full next period.
You customer will be charged only 13 EUR (50 EUR credit balance - 63 EUR for the new period). The discount will only be applied once.
Apply changes date: "end of the current period" (i.e. 22 May)
What will happen:
No prorated charge/refund will be calculated.
Your customer receives a new invoice on 23 May for 63 EUR (70 EUR - 10% off). This discount will only be applied once.
Note: Be aware that for weekly plans, the booking anchor date can change.
Example 2: "Monthly booking plan"
Booking plan: Monthly, priced at 100 EUR
Current period: 15 May - 14 June
Today's date: 17 May
You want to give your customer a "-10% discount off once".
Apply changes date: "immediately" (i.e. 17 May)
What will happen:
From 15 - 16 May, no discount will be applied.
The pre-paid prorated amount of 93.33 EUR for the period from 17 May - 15 June will be credited to your customer's balance for future charges.
On 17 May, your customer will receive an invoice for the period 17 May - 15 June for 84 EUR (93.33 EUR - 10%), with the discount applied to the partial period. Your customer's payment method is not charged, and the amount is deducted from your customer's balance (93.33 EUR balance - 84 EUR for the new period), leaving a positive balance of 9.33 EUR.
For the follow-up period (15 June - 14 July):
No discount will be applied.
An invoice for 100 EUR will be sent to your customer.
9.33 EUR will be deducted from their account balance, and 90.67 EUR will be charged to their payment method.
Note: To apply a one-time discount to a full period, you need to select the "apply changes" date at the end of the current period. This also applies to discounts intended to be applied for multiple months.
Attention: To avoid complexities, additional invoices and prorated refunds on the customer's Stripe balance, we recommend applying changes to the booking "at the end of the period".