If you want to return the deposit to a customer, you have come to the right place.
Navigate to Bookings
Click on the booking where you want to return the deposit
Scroll down to the invoices table
Click on the first/ oldest invoice of the booking
Click on the Actions button in the top right
Click on Issue credit note
Fill out the Reason field e.g. "Return deposit"
Uncheck any unwanted invoices items you don't want to return
Select the credit method
Click on save
Credit methods
Option #1
Refund to payment method
The customer will receive the refund via the original payment method. Please note that this option is only valid for a certain time after the original payment was processed. The customer will receive an automatic email confirmation.
Option #2
Credit outside of Stripe
Cash, direct bank transfer, or any other payout method outside of Stripe. Email confirmation can be sent manually.