If the connection between Net2 and Kinnovis was added successfully - you can start mapping the units.
Note: This step is mandatory, as otherwise, the system can't sync and it's not possible to change the status of the units in Net2 accordingly.
With the successful connection, the access permission dropdown with "Area IDs" will be enabled in the "Units" module.
Map existing units
Navigate to "Units"
Select the unit you want to map
Click on the pencil icon in the "General" card
Select the dedicated access permission ("Area ID")
Click on "Save"
Map access permissions to new units
Navigate to "Units"
Click on "Create Unit"
Select the Location
Select the Unit type
Enter the dedicated access permission name ("Area ID")
Click on "Save"
Migration support
If you are currently using the Net2 access provider and need to migrate your existing bookings to Kinnovis, we're here to assist you every step of the way so that the unit statuses and respective access rules align accurately with the customers' bookings. To initiate the migration process, please reach out to us via Intercom. We will ask you for a document with the Net2 unit identifiers and the unit names in Kinnovis.
Migrating bookings and PIN codes to Kinnovis
When moving your access control from Net2 to Kinnovis, there are cases where existing PIN codes for ongoing bookings may change. This only affects active bookings that existed before the migration, not new bookings from new customers.
How customer records are matched
We match customers using their phone numbers.
Scenario 1: Matching phone number
If the phone number matches, the existing customer in Net2 is linked with Kinnovis.
Cases where PIN codes might change:
New booking during an active booking: If a customer makes a new booking while they still have an active one, their PIN code could be updated. You will need to inform the customer about the PIN code change.
Access temporarily removed and restored: If a customer’s access is removed (e.g., due to non-payment) and later reinstated, their PIN code may change. You will need to inform the customer about the PIN code change.
Scenario 2: No phone number match
If the phone number doesn’t match, Kinnovis creates a new customer profile. This results in two PIN codes for the same customer, both allowing access. In this case, the old PIN code needs to be manually deleted in Paxton.
There is no current solution to fully prevent these cases. Manual intervention may be required to resolve duplicate PIN code issues.
For any questions or help, please contact our support team.
🏁 Congratulations! 🏁
Your customers will now be granted access automatically at the start of their booking and will have that access removed once the booking concludes.