When a customer queries a charge or a unit gets locked unexpectedly, finding the answer usually means jumping between tabs and piecing together a sequence from memory. The booking timeline removes that friction.
It sits on the booking detail page in the Kinnovis Manager and records every event in chronological order, newest first. Each entry shows what happened, when it happened and who or what triggered it, whether that's a manager, the system or the customer themselves.
Where to find the timeline
The timeline sits on each booking, so you open it from the booking itself.
Open the booking you want to check.
Go to the Timeline tab on the booking detail page.
The newest event sits at the top. Scroll down to load older ones; the timeline keeps fetching more as you go.
How to read an event
Each entry answers three questions: what happened, when and who did it.
The description gives a short summary of the action, such as "Booking for unit A12 was created via the booking portal." Above each group of events, the date appears as a header. The time sits next to the event itself. Recent dates show as Today or Yesterday. Anything older displays the full date and time, based on your local timezone.
The triggered by field shows who was behind the event:
A team member's full name, if one of your users made the change
System, if Kinnovis acted automatically, such as issuing an invoice
Customer, if the customer made the change themselves, for example through the customer portal
Where an event involves a unit, invoice or customer, you can click through to that record directly.
⚠️ If a linked unit, customer or plan has since been deleted, the timeline keeps its name or ID but removes the link.
What the timeline records
The timeline brings booking events together from across the Manager. It covers:
Booking creation, through the Manager or the booking portal.
Cancellations, including a changed cancellation date or a revoked cancellation.
Move-in and move-out days.
Contracts sent, signed, uploaded, reminded or deleted.
Booking adjustments, such as a unit switch or a change of booking plan, protection plan, deposit, discount or products.
Payment method and payment option changes, including those a customer makes in the customer portal.
Price adjustments created, applied or removed.
Access changes, including auto-lock when an invoice falls overdue and access being restored once it is paid.
Payments at every stage: processing, successful, failed, disputed and refunded.
Invoices created, paid, voided or overdue, plus credit notes and late fees.
The automated emails Kinnovis sends for these events.
⚠️ Only emails sent by Kinnovis appear. Emails sent directly by Stripe are not shown.
What the colours and icons mean
Colour and icons help you pick out the events that matter without reading every line.
Key events such as move-in, move-out and a booking adjustment are highlighted as milestones.
Alert events use red or orange for things that need attention, such as a failed payment, a cancellation, an overdue invoice or revoked access.
Success events use green to confirm a good outcome, such as a successful payment, a signed contract or restored access.
Action events use a neutral marker for routine changes.
Email events have their own style so you can tell customer emails apart from actions.
Why don't I see an upcoming move-out?
The timeline records what has already happened. A future dated event, such as a move-out that has not arrived or a scheduled price adjustment, shows up once it takes effect.