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Logging into the Customer Portal as a customer for the first time

How does logging into the customer portal work for your customers?

Updated this week

In this article, we explain the flow of how your customers experience the first login into the customer portal into their personal account.

  1. Customer clicks on button/link of customer portal. URL should look like this:

    https://yourbrand.kinnovis.com/customer-portal
  2. Clicks on Forgot your password?

  3. Types in his/her email address

  4. Receives "Reset password" email and clicks on Reset password button

  5. Defines password

  6. Goes again to login page and can login with email address + previously set password

  7. Now customers can use the customer portal

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