Overview
Kinnovis now supports hosting your Booking Portal and Customer Portal under your own custom domain — for example, www.book.yourbusiness.com instead of the default Kinnovis subdomain.
This gives you full control over your customer's experience and solves two common pain points:
Tracking & analytics: Funnels and conversion tracking break when customers cross domains.
Double consent banners: Customers were seeing two cookie/consent prompts - one from your site and one from Kinnovis. With a custom domain, you can disable Kinnovis's banner and use your own.
What You Can Set Up
This feature gives you three main capabilities, which can be used together or independently:
Feature | What it does |
Custom Domain | Host your Booking & Customer Portal under your own domain or subdomain. |
Disable Consent Banner | Turn off the Kinnovis cookie/consent banner so you can use your own. |
Custom JavaScript | Inject your own scripts - for consent tools, tracking pixels, or other integrations. |
Set Up Your Custom Domain
What you need
Access to your domain's DNS settings (usually via your domain registrar or hosting provider).
A subdomain you want to use, e.g. book.yourdomain.com
Where to find the domain setting in Kinnovis
In your Kinnovis Manager, go to:
Settings → Booking Portal → Global Settings → Domain Settings
Enter your desired domain (e.g. book.yourbusiness.com) and save. Kinnovis will display the DNS entries you need to add.
Add two DNS records
Log in to your DNS provider and add the following two records:
Type | Name / Host | Value |
CNAME | book (your subdomain) | Provided by Kinnovis in the Manager (the public route URL) |
TXT | _dnsauth.book | A unique hash provided by Kinnovis (used to enable HTTPS/SSL) |
💡 Tip: DNS changes can take up to 12 hours to propagate globally, though it's usually much faster. In Kinnovis you will confirm once your domain is verified and HTTPS is active.
Specific information for franchise operators on a multidomain setup (multiple locations)
If you manage multiple locations, you can configure domains per location. Each location can:
• Use its own unique custom domain, or
• Reuse an existing domain already set up for another location (using the "Use existing" option in the dropdown).
The Customer Portal uses the global tenant setting by default, or the domain configured for its specific location.
⚠️ Note: If multiple locations in a franchise share the same subdomain, changing the domain for one will change it for all of them. A warning will be shown in the Manager before you confirm.
The next article explains how you can disable the Kinnovis consent banner (cookie banner) in case you're already using one on your website.
Frequently Asked Questions
What happens to the old Kinnovis domain after I switch?
The previous Kinnovis subdomain will automatically redirect visitors to your new custom domain for a period of 30 days, then it will be deactivated.
Can I use the same custom domain for both the Booking Portal and Customer Portal?
Yes. By default, the global domain setting applies to both portals. You can also configure them separately.
I manage multiple locations - do I need a separate domain for each?
No. You can reuse the same domain across multiple locations, or assign a unique domain to each. If you use the same subdomain for multiple locations, be aware that changes affect all of them.